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<entry>
  <created-at type="datetime">2008-07-18T11:26:52-04:00</created-at>
  <current-tags>forum hyperdesk patience support welcome</current-tags>
  <forum-id type="integer">5174</forum-id>
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  <id type="integer">7540</id>
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  <replied-at type="datetime">2009-07-10T14:00:55-04:00</replied-at>
  <replied-by type="integer">Jesh</replied-by>
  <submitter-id type="integer">5961</submitter-id>
  <title>Hyperdesk Support Center - Please Read First</title>
  <updated-at type="datetime">2009-07-10T14:00:55-04:00</updated-at>
  <posts type="array">
    <post>
      <body>&lt;p&gt;&lt;strong&gt;Before you proceed, in order to receive tech support, you must supply your order number and last name with any support ticket. If you do not, you will not receive any support. No exceptions.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We're a small company that does big things. Because we're a
small company, it sometimes takes a longer to respond to support
issues. Besides being a business owner, I am obviously also a consumer. While
living and working in the technology industry, I have become well aware
of how important tech support is to a company's reputation. So we ask that you be patient with us and know that we do
care about your issues. You don't spend as much time creating a desktop
theme as we do and not care.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We suggest that before you submit a support ticket, that you take a
few minutes and head over to our Support Forum. You won't have to log
in to read about solutions, frequently asked questions or other topics.
In the forums you will find the desktop theme elements broken up into
categories with pertinent information pinned to the top of each forum.
You may find your issue is not an issue at all or you may find that you
needed to quickly see how something is done and then it will make
perfect sense to you. We understand... It's new to you. Once you learn
how things work, you'll think to yourself... &quot;this is so simple&quot;.
Because it is.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Enjoy Hyperdesk.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Links of Interest:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk Website: http://www.hyperdesk.com/&lt;/p&gt;
&lt;p&gt;Hyperdesk Support Forums: http://www.hyperdesk.com/forums/&lt;/p&gt;
&lt;p&gt;Hyperdesk on Facebook: http://www.facebook.com/Hyperdesk&lt;/p&gt;
&lt;p&gt;Hyperdesk on Twitter: http://twitter.com/Hyperdesk&lt;/p&gt;
&lt;p&gt;Hyperdesk on YouTube: http://www.youtube.com/HyperdeskVideos&lt;/p&gt;
&lt;p&gt;The Skins Factory's Website: http://www.theskinsfactory.com&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Best Regards,&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Jeff Schader&lt;/p&gt;
&lt;p&gt;CEO and Founder of The Skins Factory, Inc.&lt;/p&gt;</body>
      <body-html>&lt;p&gt;&lt;strong&gt;Before you proceed, in order to receive tech support, you must supply your order number and last name with any support ticket. If you do not, you will not receive any support. No exceptions.&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;We're a small company that does big things. Because we're a
small company, it sometimes takes a longer to respond to support
issues. Besides being a business owner, I am obviously also a consumer. While
living and working in the technology industry, I have become well aware
of how important tech support is to a company's reputation. So we ask that you be patient with us and know that we do
care about your issues. You don't spend as much time creating a desktop
theme as we do and not care.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;We suggest that before you submit a support ticket, that you take a
few minutes and head over to our Support Forum. You won't have to log
in to read about solutions, frequently asked questions or other topics.
In the forums you will find the desktop theme elements broken up into
categories with pertinent information pinned to the top of each forum.
You may find your issue is not an issue at all or you may find that you
needed to quickly see how something is done and then it will make
perfect sense to you. We understand... It's new to you. Once you learn
how things work, you'll think to yourself... &quot;this is so simple&quot;.
Because it is.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Enjoy Hyperdesk.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;Links of Interest:&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk Website: &lt;a href=&quot;http://www.hyperdesk.com/&quot;&gt;http://www.hyperdesk.com/&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk Support Forums: &lt;a href=&quot;http://www.hyperdesk.com/forums/&quot;&gt;http://www.hyperdesk.com/forums/&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk on Facebook: &lt;a href=&quot;http://www.facebook.com/Hyperdesk&quot;&gt;http://www.facebook.com/Hyperdesk&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk on Twitter: &lt;a href=&quot;http://twitter.com/Hyperdesk&quot;&gt;http://twitter.com/Hyperdesk&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;Hyperdesk on YouTube: &lt;a href=&quot;http://www.youtube.com/HyperdeskVideos&quot;&gt;http://www.youtube.com/HyperdeskVideos&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;The Skins Factory's Website: &lt;a href=&quot;http://www.theskinsfactory.com&quot;&gt;http://www.theskinsfactory.com&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Best Regards,&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;Jeff Schader&lt;/p&gt;
&lt;p&gt;CEO and Founder of The Skins Factory, Inc.&lt;/p&gt;</body-html>
      <created-at type="datetime">2008-07-18T11:26:53-04:00</created-at>
      <entry-id type="integer">7540</entry-id>
      <forum-id type="integer">5174</forum-id>
      <id type="integer">7482</id>
      <updated-at type="datetime">2009-07-10T14:00:55-04:00</updated-at>
      <user-id type="integer">5961</user-id>
    </post>
  </posts>
</entry>
