Before you proceed, in order to receive tech support, you must supply your order number and last name with any support ticket. If you do not, you will not receive any support. No exceptions.

We're a small company that does big things. Because we're a small company, it sometimes takes a longer to respond to support issues. Besides being a business owner, I am obviously also a consumer. While living and working in the technology industry, I have become well aware of how important tech support is to a company's reputation. So we ask that you be patient with us and know that we do care about your issues. You don't spend as much time creating a desktop theme as we do and not care.

Back-Up Your Purchases. We can not stress this enough. A bookmarked link is not considered "back-up". They change constantly. It is up to you to safeguard your purchase. If you lose your installers you will have to repurchase the themes. YOU are responsible for your purchases.

False-Positive Virus Alerts. Our software does not have malware or viruses or any other diabolical code... unless you've pirated it. If that's the case it very well may have something. If your virus application's bells start ringing it's called a "false positive". It's most likely finding our ResourceUpdate.dll or some temp file. The ResourceUpdate.dll is the icon update mechanism that allows the icons to be refreshed. You will need to redownload the installer if your virus application has stripped the DLL out of our software. Make sure you completely turn off the virus app while installing Hyperdesk or "exclude" it if that's an option.